This Old House Studio is looking for an experienced, vibrant, hands on, customer focused Retail Sales Assistant (Casual) for our dynamic, multi-faceted retail store in Berry.
 
As Retail Sales Assistant you will be responsible for daily store operations including merchandising, customer sales and taking workshop bookings, all the while providing an exceptional in-store experience for our valued customers.
 
The successful applicant will have previous experience in the retail industry and preferably experience in the building/hardware/carpentry industries. As part of your daily duties you will be required to give advice and information on relevant architectural hardware products and technical information to trade customers and the general public as well as process customer and stock orders.
 
JOB TITLE: Retail Sales Assistant
AWARD: General Retail Industry Award 2010
CLASSIFICATION: Retail Employee - Casual (level dependent on experience)
HOURS:                   
  • Casual roster - average of 12 hours per week.
  • One weekday (preferably Tuesday or Wednesday - negotiable) 10-4
  • Other weekdays – as required
  • Weekends – must be available on weekends, generally on alternating Saturdays 10-4 or Sundays, 11-3
LOCATION: 81 Queen Street, BERRY
SUPERVISOR/MANAGER: Owner – Leanne Orr

MAIN DUTIES/RESPONSIBILITIES:
  1. Ensure high levels of customer satisfaction through excellent sales service. Customer service includes responsibility for sales and dealing with trade and general customer enquiries in store and over the phone on the technical aspects of selecting door, cabinet and architectural hardware as well as using chalk-based paints and furniture finishes.
  2. Maintain outstanding store condition and visual merchandising. Maintain a fully stocked store. Maintain a clean and tidy workspace including daily sweeping, dusting and mopping as required.
  3. Welcome and greet customers. Ascertain customers’ needs and wants. Recommend and display items that match customer needs. Manage point-of-sale processes.
  4. Preparation for workshops including set up and preparation of materials and equipment. Assist with workshop delivery, catering, clean up.
  5. Maintain workshop bookings, online orders and e-commerce. Package and dispatch orders as required.
  6. Social media on behalf of business on Facebook and Instagram.
  7. Other tasks as directed.

SELECTION CRITERIA
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Experience:
  • Previous retail sales experience in a multi-faceted retail environment.
  • Experience in the building or hardware or carpentry industry and therefore knowledge of architectural  hardware.
  • Stock management experience including ordering and receiving stock.
  • Previous experience in using chalk-based furniture paints or in the arts or crafts industry would also be highly regarded.
  • Experience in using a computer-based retail POS system (training and support will be provided).
 
Skills:
  • A commitment to provide exceptional customer service at all times.
  • Proficiency in English
  • Solid communication and interpersonal skills
  • Friendly, helpful, confident and engaging personality
  • Good computer skills and experience with email and social media.
  • Strong organisational and time management skills with the ability to meet deadlines.
 
Applications close Sunday 14th June.
Applications with Resume and a document addressing the Selection Criteria via email only to accounts@thisoldhousestudio.com.au – please ensure you include all your contact details and indicate your availability or flexibility.